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2020.03.17, Covid-19 situation up-date

Covid-19 situation up-date

Dear valued customer. In regard to the Covid-19 situation, we reach out to you and hope for your understanding that Dinex like most other responsible companies have implemented increased focus on the safety of our employees and customers, by following local rules by local governments keeping the employees not direct in production and at home as much as possible. The positive is that we have just launched our new WebShop here in January, and we advise all our customers to use this new opportunity when placing orders.

Availability

Dinex have taken additional steps to keep our production running, stocking up products for us to deliver the orders we receive. We strive to deliver as fast as possible, and we will inform you if any issues or backorders should occur. So far, we have had availability of +95%, and have done preparations maintaining that level. We are of course following availability in the entire supply chain and we are expecting some challenges with products and supply of raw material. We are working on alternative suppliers and expect to keep the momentum.

Orders & Business Support

The situation is affecting our business support and we are available by phone and mail, luckily Dinex have recently introduced our new WebShop, where you can order online and get the same info as usual. We therefore ask you to use the WebShop as much as possible.